How can we help?
Quick answers about your account, searching ads, boards, the tracker, AI tools, billing and data.
Account and sign-in
How do I sign up?
Click Start free and continue with Google or enter your email to receive a sign-in link. No password or card is needed.
How do I sign out?
Open the account menu at the bottom of the sidebar by clicking your name, then choose Log out. You can also sign out from Account settings under Session.
How do I change my name?
Go to Account settings from the account menu, edit your name and press Save profile.
How do I switch to dark mode?
Open the account menu and pick Light, Dark or Auto under Theme, or change it in Account settings under Appearance.
How do I delete my account?
Go to Account settings, scroll to Delete account, type DELETE and confirm. This permanently removes your swipe file, boards and tracked brands.
Searching ads
What can I search for?
Products, keywords, offers or brand names. Switch the search scope to Advertiser name to search brands only.
How do I find winning ads?
Use the running time filter or sort by Longest running. Ads that run for months are usually profitable.
Why do some ads have no preview?
Creative previews are fetched from Meta in the background. Open the ad and we fetch the latest creative within seconds. You can also untick Only ads with creative preview to see every ad.
Why did a video stop playing?
Meta video links expire after some time. Opening the ad fetches a fresh link automatically, or use the refresh button in the ad details.
What counts as a search?
Each new keyword search counts toward your daily limit. Browsing, filtering without a keyword and loading more results do not.
Swipe file, boards and tracker
How do I save an ad?
Press Save on any ad card or in the ad details. Use the arrow next to Save to add it to a specific board.
How do I create a board?
Click the plus next to My boards in the sidebar or use New board on the Swipe file page.
Can I share a board?
On Pro and Agency plans, open the board, press Share and turn on the public link.
How does the brand tracker work?
Track a brand from its profile, any ad or the tracker page. New ads from tracked brands appear in the tracker and notifications.
AI tools and Store DNA
Which AI tools are included?
Ad breakdown, hook generator, ad copy writer, competitor remix, UGC script writer, headline generator and video transcription.
How many AI generations do I get?
It depends on your plan, from 3 a day on Free to 1000 a day on Agency. Usage resets daily.
What does Store DNA show?
The store platform and theme, detected apps and pixels, the public product catalogue with prices and newest launches, and ads that link to the domain.
Plans, payments and refunds
Which payment methods do you accept?
Customers in India pay in rupees through Razorpay with UPI, cards and netbanking. Everyone else pays in US dollars through PayPal, which accepts PayPal balance and major cards.
How do I upgrade or change plans?
Open Plan and billing from the account menu and choose a plan. Yearly billing saves 20 percent.
How do I cancel?
Cancel from Plan and billing or by contacting support. Your plan stays active until the end of the billing period.
Can I get a refund?
First purchases can be refunded within 7 days for monthly plans and 14 days for yearly plans. See the refund policy for details.
Data and privacy
Where does the ad data come from?
From the public Meta Ad Library. We index public ads, add creative previews and organise them by advertiser and niche.
Do you show ad spend?
Meta only discloses spend for political and social issue ads, so most commercial ads do not include spend. Running time and launch volume are the best signals.
Are you affiliated with Meta?
No. Media Ads Library is independent. Facebook and Instagram are trademarks of Meta.